Tips & Guides

How electricity connection fees work in Australia

Unpacking in the dark? Doesn’t sound like much fun, get your electricity connection sorted - hjow power connection fees work in Australia.

Unpacking boxes in the dark? Doesn’t sound like much fun, so you’d better get your electricity connection sorted before moving day. Here’s HOOD’s guide to power connection fees in Australia.

Whether you’re on the hunt for a new place to live or already in the midst of planning a big move, understanding how electricity rates and connection fees work in Australia is of great value.

If you’ve been left in charge of sorting the electricity at your new house, HOOD has a few things you’ll want to know.

HOOD Blog Banner 02

Who sets electricity connection fees?

Electricity connection fees are set by energy distributors, who also create and maintain electricity infrastructure in any given state.

The company you receive your bills from is called an energy retailer, such as Origin or AGL. Retailers collect fees on behalf of distributors, but have very little to do with actually setting rates.

Thus, as a power consumer, you’re actually a customer of two distinct companies.

This can lead to a little confusion when it comes to figuring out who charges what, depending on the distributor you’re using, the state you’re in or moving to, and the way your retailer passes down fees.

Bear in mind that if you sort out your electricity connection through HOOD, you won’t have to think about any of this stuff, because it’s our job to find cost-effective utilities retailers and providers for your needs.

If you ask us, ‘how much does it cost to connect electricity to my new property?’, we’ll give you a straight answer.

Electricity connection fees in each state

Each state in Australia has a slightly different system, some states have only a single power distributor, whereas others have a mix of multiple distributors and retailers.

New South Wales

Three different energy distributors serve different areas of NSW. The distribution network and fees can vary:

Connection fee (including GST)
Service areas
Ausgrid $20.08* Inner Sydney, northern suburbs, central-east coast NSW
Endeavour Energy $26.80* Western suburbs of Sydney, the Blue Mountains, Wollongong
Essential Energy $26.87 – $54.65* NSW and some of Southern Queensland.

*Prices updates as of February 2021, subject to change


Victoria has the most diverse distribution network, with five distributors serving the state. Prices can vary widely with these distributors depending on whether your connection can be done remotely or requires a technician to physically visit the property.

Connection fee (including GST)
Service areas
AusNet Services $6.68 – $21.99* Melbourne’s outer easter suburbs and eastern Victoria
CitiPower $10.95 – $37.99* Melbourne CBD and its inner suburbs
Jemena $10.42 – $42.39* North and western Melbourne
Powercor $11 – $56.05* Outer western suburbs of Melbourne, western and central Victoria
United Energy $11.16 – $49.56* South-eastern suburbs of Melbourne and the Mornington Peninsula

*Prices updates as of February 2021, subject to change


Energex and Ergon Energy are the only two electricity distributors in Queensland. Energex charges a $12.45* energy connection fee, and Ergon connects electricity with no fee.

South Australia

South Australia is another state with only one energy distributor, called SA Power Networks. They charge $50.25* to connect your electricity.

Australian Capital Territory

The only electricity distributor in the ACT is Evoenergy. They charge the highest electricity connection fee in Australia at $88.47*. A customer of Evoenergy leaving their energy network can expect a similar disconnection fee.

*Prices updates as of February 2021, subject to change

How do I connect my electricity?

Now that you know how much it costs to connect your electricity, what do you do next?

  1. Preferably at least a few days before your move, text HOOD’s chatbot to connect electricity.
  2. Once you’re certain of the date, you’ll vacate your old home and call your old energy provider to let them know to disconnect your service.
  3. Plan on meeting the technician at the new property (if the connection is manual and requires an on-site visit).

What if I’m moving from one electricity provider to another

If you’re moving out of one distributor’s network – moving interstate, for example – the fees will change. Not only will you incur a new connection fee, but you might also be subject to a disconnection fee from your previous provider.

What if I’m staying within the network of the same provider?

If you’re already a customer of an energy retailer and you move within the network, you’ll most likely just be moving your service. You may not be charged additional fees to connect your property if you transfer your account.

What if I rented my last home?

You don’t need to disconnect the electricity, but make sure you’re removed from future bills. You also must inform the energy provider of your updated address, so they can send your final bill.

How do I know if I’m getting the best deal?

None of these steps account for shopping around. It’s laborious to find the best deal; and there’s a plethora of retail energy providers in each state’s market, and all of them handle fees differently.

If you’d like to check this box off your list and find a great deal quickly and easily, message the HOOD chatbot. We tailor our service to your needs – location, timing, budget etc – and sort out all of your utilities connections for you, including electricity. HOOD is free to use, and takes a big chunk out of your moving to-do list.

Further Reading:

*Prices last updates 22/02/2021. References:

Image by Fré Sonneveld

Similar posts

Get notified on new marketing insights

Be the first to know about new B2B SaaS Marketing insights to build or refine your marketing function with the tools and knowledge of today’s industry.