Moving home? However long your to-do list may be— packing, repacking, arranging the dates with the moving company — there’s one more thing you’ll need to take care of: disconnecting and reconnecting your electricity.

If you’re only moving a few blocks away, transferring your existing service may fit the bill. But, your long-awaited house may be across the country and, sometimes, your current services may not be available there.

This is when you need to disconnect your utility services at your old address and arrange a new electricity connection.

But how do you do this?

At HOOD, we deal with utility connections every day – read on to find out how to disconnect and reconnect your utilities when moving house.

How do I disconnect my electricity?

There are only a few steps involved to disconnect the electricity at your old home:

  1. As well as connecting electricity at your new address, you need to disconnect it at your old address. Contact your existing electricity provider and let them know you’re relocating.
  2. After they’ve cut your old property or rental off the grid, you’ll receive the final bill. The changeover will happen only after your meter is read — this should take a maximum of three business days to happen, as long as there is clear and safe access to your meter.
  3. Ensure there is enough clearance around your meter for access — no locked gates, unrestrained animals, low lying branches or bush coverings, etc. Not doing so may prevent the electricity supplier from disconnecting your meter.

And on that note, make sure you’re ready to pay for the final bill when it does arrive.

You also need to know the right time to have your electricity disconnected.

When’s the best time to arrange to have my electricity disconnected?

Electricity plug and sockets

When moving house, you have too many irons in the fire and time can fly by — it’s important to watch your timing.

Have your electricity provider disconnect your power after you moved and cleaned up your property for handover.

A few extra notes:

  • Give plenty of notice to your energy provider — three to four business days at the least, or a week to be on the safe side.
  • If you’re living in a share house, you don’t need to disconnect from the network. All you need to do is notify your electricity provider about your change of address. Also, if possible, you should ask another housemate to have the account set up in their name.
  • Remember to get your security deposit back if you paid any when you accepted the contract.

How do I apply for an electricity reconnection?

light bulb

Here comes the important part: getting your new property up and running with an energy supply.

To apply for a new electricity connection in Australia, get in touch with your provider. They will inform you about the types of connection offers that will suit your needs.

On top of this, you need to submit an application for a new electricity connection. Each provider has a unique set of connection policies, so the procedure will vary.

When this is over, you can typically expect to get your electricity connected within two or more business days.

To get your electricity connected simply or urgently, within a day (or to choose a better deal than what you currently have), get in touch with Foxie.

What kind of documents will I need to disconnect and reconnect my electricity?

To disconnect your energy supply, you’ll need to cancel the contract with your provider. To complete this, you’ll need to produce the ID details that you used to connect the account (driver’s license, passport, medicare card etc).

Do I need to be home when my electricity is connected?

This depends on the location of your new property. It also depends on whether the property is disconnected from the energy supply or not.

Most energy retailers advise that if there is no clear and safe access to the energy meters, then you will need to be at home for the connection.

So to avoid the unwanted scenario of not getting your energy connected if, for whatever reason, you expect to be away — make sure that you provide clear and safe access to your meter.

If your meter is placed indoors, then in most cases, you’ll have to be home for the electricity connection. In some instances, a remote connection is possible. Make sure to check with your provider on this.

A special note for house movers in Queensland: You should know there’s a mandatory inspection that needs to take place if your house is not connected. You can choose a five-hour window when booking the so-called “Visual Safety Inspection.”

How do I find the best electricity provider for me?

One more step before you light up your first home — choosing your energy provider!

This can be a bit of a pain in the neck.

For starters, getting bombarded by offers from all over the place is overwhelming. On top of that, navigating the energy supply networks on your own can cost you up to 40% more if you get sold on a single option.

And then, moving from one side of the country to another can make things even more complicated.

Still, you’ll need your electricity/ electric connection on the day you move in and there’s a shortcut to take.

With HOOD , connecting and disconnecting your energy service is a no-brainer — we make it simple so you have your energy connected by the time you move into your new home. You choose the plan, and we take care of the rest of the connection process. Our chatbot is ready 24/7 to facilitate your connection, or you can speak to one of our friendly connections agents in Melbourne over the phone on 1300 242 824.


Image credit: Jon Moore on Unsplash